Rainbow Play Systems
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Rainbow Play Systems Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rainbow Play Systems has 1.4 star rating based on 40 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: What the warranty says, Play system and original help from local dealer, Way it looked in store.
Cons: Quality claims made by marketing are nearly false, That they will not honor the warranty when you make a claim, Warranty and customer service.Recent recommendations regarding this business are as follows: "Don’t buy this product. It does not hold up to its promised", "Don't Bother!", "Do not buy a Rainbow Play Set!", "This is a reputable company that cares for its customers. Order from them.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rainbow Play Systems has 1.4 star rating based on 40 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: What the warranty says, Play system and original help from local dealer, Way it looked in store.
Cons: Quality claims made by marketing are nearly false, That they will not honor the warranty when you make a claim, Warranty and customer service.Recent recommendations regarding this business are as follows: "Don’t buy this product. It does not hold up to its promised", "Don't Bother!", "Do not buy a Rainbow Play Set!", "This is a reputable company that cares for its customers. Order from them.".
Most users want Rainbow Play Systems to offer a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Rainbow Play Systems Reviews
"Rebuttal"
Seems like a lot of these reviews are about having a swing set that perhaps you dont want anymore. Perhaps you got over the fact that you have a huge...
"Poor customer service"
We attended a home show where we were told we won the door prize drawing (a water air filter system. The only catch was someone from the company had to come...
Chula Vista, California
Very disappointed. Bought my rainbow for almost 7,000 with the understanding that it has a lifetime warranty. Time to collect on the promised. You could not be covered by the warranty.
User's recommendation: Don’t buy this product. It does not hold up to its promised
Portland, Oregon
Poor customer service
We attended a home show where we were told we won the door prize drawing (a water air filter system. The only catch was someone from the company had to come out to demonstrate the item and when they left we would have a water air cleaner system.
The person came to demostrate the unit but because my wife wasn't home, he got indignant and got in his car and left saying he was going to talk to the demonstrator that was at the home show. The person from the home show called and set up a new day and time when my wife would be home. The day came and went and there was no phone call or text or email, he was a no-show. So the so-called FREE door prize that we were supposed to get, we still don't have.
Sounds like fraud. If this is the way your sales people treat customers that might be interested in their product, I don't want anything to do with the company.
User's recommendation: Don't Bother!!
Hello! According to your review, you had a bad experience with a Rainbow Filtration system.
Unfortunately you left your review on the incorrect company page. We are Rainbow Play Systems, Inc. We manufacturer and build swing sets for children.
If you can kindly remove your review, it would be greatly appreciated. Thanks!
Granville, New York
Playset deteriorated quickly. Not worth the high cost
User's recommendation: Do not buy a Rainbow Play Set!
A++
Rebuttal
User's recommendation: This is a reputable company that cares for its customers. Order from them.
Detroit, Michigan
I’ve been trying to get ahold of rainbow to get a swing set
Hello! I will call you.
Here is our information also.
We encourage you to call us at 605-692-**** or email us at customercare@***.com to discuss your concern in detail. Thanks!
Our rainbow play set
Preferred solution: I need the year we purchased our set
Hello, You would need to contact the distributor you purchased your swing set from. Thanks!
Avoid rainbow play systems
- What the warranty says
- Quality claims made by marketing are nearly false
Preferred solution: Let the company propose a solution
We’re sorry you had a bad experience. Rainbow Play Systems, Inc.
has been building childhood memories for over 30 years. We value our loyal customers and take any complaints or concerns that they may have with a RAINBOW product very seriously.
We encourage you to call us at 605-692-**** or email us at customercare@***.com to discuss your concern in detail. Thanks!
District 9, Louisiana
Not much of a warranty
- Play system and original help from local dealer
- Warranty is not as promised
Preferred solution: Free shipping and installing the new slide correctly would be a good start.
We’re sorry you had a bad experience. Rainbow Play Systems, Inc.
has been building childhood memories for over 30 years. We value our loyal customers and take any complaints or concerns that they may have with a RAINBOW product very seriously.
We encourage you to call us at 605-692-**** or email us at customercare@***.com to discuss your concern in detail. Thanks!
Replying to
Brookings City, South Dakota
DO NOT PURCHASE A RAINBOW PLAY SYSTEM A WASTE OF MONEY!
To Whom This May Concern:
I am Requesting a Review of My Warranty which came with the Purchase of my Rainbow Play System in 2005.
Bridget Lalman, the representative of Rainbow Play System, is stating they will deny a claim due to a maintenance issue. When I bought my Rainbow Play System, I was not directed or given in any notification of a maintenance plan to continue warranty compliance. My lifetime warranty does not recommend or list any maintenance compliance conditions for the Rainbow Play System warranty to be honored.
The Rainbow Play System Representative Bridget Laleman is trying to hold me accountable for something they do not have written in their Lifetime Warranty Contract. Please see the attached warranty documents. The warranty document of 2005 was issued with the purchase of my Rainbow System. See the Attached warranty document of 2015 list requirements of maintaining compliance. See the first paragraph of page 2 of the 2015 warranty to see the written in maintaining compliance.
My 2005 Rainbow Play System warranty has no such maintenance compliance as a condition of warranty replacement. 2005 gives other reasons for non-warranty coverage but does not provide staining and preserving treatment as one of the requirements for not honoring a warranty.
Therefore Bridget Lalman is not honoring and continues to talk over what my initial Warranty States by getting me to sign a Waiver to Alter the Warranty which came with my Rainbow Play System. I find her business tactics to be Unprofessional and Lacking Integrity of their business practices. My system is not in Compliance with State Regulations for the safety of my children. I demand them to honor my Warranty Immediately without prejudice.
- That they will not honor the warranty when you make a claim
- Quality claims made by marketing are nearly false
- Warranty and customer service
Preferred solution: Full refund
Hello, In our warranty it states, "No warranty is offered on equipment that has been subject to negligence." This would be failing to maintain your unit by protecting the wood with stain. I am sorry that your warranty got denied, but we are offering you a compromise to cover the damages as of April 2018.
It is now April 2019, and the offer still stands for the wood that was first covered in the list. Please call 1-87*-***-**** to further discuss finishing this warranty claim.
Saint Cloud, Minnesota
All of a sudden need orginal receipt
Preferred solution: send me new awning and couple boards under lifetime warranty promise
We’re sorry you had a bad experience. Rainbow Play Systems, Inc.
has been building childhood memories for over 30 years. We value our loyal customers and take any complaints or concerns that they may have with a RAINBOW product very seriously.
We encourage you to call us at 605-692-**** or email us at customercare@***.com to discuss your concern in detail. Thanks!
Brooklyn, New York
Dissapointing purchase
- Quality claims made by marketing are nearly false
Preferred solution: Full refund
Our experience with rainbow play systems
- Way it looked in store
- Quality claims made by marketing are nearly false
Hello, We do require maintenance every 12-18 months on our play systems. It is written in the instruction manuals along with our website.
If you would like to provide maintenance to your set and send in more pictures, you are more than welcome to do that and we will reevaluate your pictures at that time.
If you have any other questions, please reach out to us at 605-692-****. Thank you!
Bedford Hills, New York
Parts warranty
I have an older rainbow playset. When purchased I was told it had a lifetime warranty.
Now some pieces have broken and was looking to have these items replaced. For example wood slats for rock wall, canopy and rope ladder. Slide is cracked.
Please let me know how I can get warranty Service. Thanks Grazio Sorbara
Hello! Please file a warranty claim at http://register.rainbowplay.com and we would be happy to take care of you!
Step 1 is to register your set and Step 2 is to complete the warranty claim.
You can call 605-692-**** if you have any questions. Rainbow has been Building Childhood Memories for over 30 years!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mount Laurel, New Jersey
Warranty
Rainbow loves money and hates customers who pay them thousands of dollars
We’re sorry you had a bad experience. Rainbow Play Systems, Inc.
has been building childhood memories for over 30 years. We value our loyal customers and take any complaints or concerns that they may have with a RAINBOW product very seriously.
We encourage you to call us at 605-692-**** or email us at customercare@***.com to discuss your concern in detail. Thanks!
Boerne, Texas
AVOID THIS COMPANY AND ITS OWNER
Owner Darren Patrick is a real piece of work. He lies, defrauds and accuses while attempting to do "business." You should absolutely avoid him and his company, Rainbow Play Systems.
He lacks integrity from start to finish, and I personally know that he has attempted to defraud a single disabled mother of four children.
AVOID THIS COMPANY AND ITS OWNER.
Mr. Patrick has engaged in a pattern of threatening and defaming behavior, and he and his company should be avoided.
{{Redacted}}
To Whom This May Concern: I am Requesting a Review of My Warranty which came with the Purchase of my Rainbow Play System in 2005. Bridget Lalman, the representative of Rainbow Play System, is stating they will deny a claim due to a maintenance issue.
When I bought my Rainbow Play System, I was not directed or given in any notification of a maintenance plan to continue warranty compliance. My lifetime warranty does not recommend or list any maintenance compliance conditions for the Rainbow Play System warranty to be honored. The Rainbow Play System Representative Bridget Laleman is trying to hold me accountable for something they do not have written in their Lifetime Warranty Contract. Please see the attached warranty documents.
The warranty document of 2005 was issued with the purchase of my Rainbow System. See the Attached warranty document of 2015 list requirements of maintaining compliance. See the first paragraph of page 2 of the 2015 warranty to see the written in maintaining compliance. My 2005 Rainbow Play System warranty has no such maintenance compliance as a condition of warranty replacement.
2005 gives other reasons for non-warranty coverage but does not provide staining and preserving treatment as one of the requirements for not honoring a warranty. Therefore Bridget Lalman is not honoring and continues to talk over what my initial Warranty States by getting me to sign a Waiver to Alter the Warranty which came with my Rainbow Play System. I find her business tactics to be Unprofessional and Lacking Integrity of their business practices.
My system is not in Compliance with State Regulations for the safety of my children. I demand them to honor my Warranty Immediately without prejudice.
Lifetime warranty is useless
This is the worst product/company i have ever dealt with. The swing set looked good in the stoe and i was assured by the sales woman it would last forever and if i had any issues they had the best warranty in the business.
After only 2 years the wood has rotted in many places, cracks have appeared on nearly every piece, the tent top has torn, the bolts have rusted, the yellow rubber coated parts have been infested with black mold (which is impossible to clean) and finally the ropes have all disintegrated to a point where my kids keep getting the prickly pieces stuck in their skin(very painful). After all this not 1 thing is covered under the warranty. They have given me every excuse and made filing the claims very burdensome.
In the end the warranty is worthless and my $4000 swing set looks awful and is unsafe. Very sad.
- Way it looked in store
- Quality claims made by marketing are nearly false
Preferred solution: Full refund
We’re sorry you had a bad experience. Rainbow Play Systems, Inc.
has been building childhood memories for over 30 years. We value our loyal customers and take any complaints or concerns that they may have with a RAINBOW product very seriously.
We encourage you to call us at 605-692-**** or email us at customercare@***.com to discuss your concern in detail. Thanks!
About
The corporate office of the company is based in Brookings, South Dakota to your backyard! Rainbow Play Systems has grown from a small custom job shop in Minnesota to a high-tech manufacturing facility. The company has been on the market for more than 23 years. The company provides play systems and swing sets, which are modular and expandable. Rainbow Play Systems provides more than a hundred optional swing set accessories.
Rainbow Play Systems offers warranty coverage for the products, delivery service throughout the United States and factory-certified professional installation. On the web site of the company the customers may order a free catalogue of the available play sets.
Rainbow Play Systems is ranked 46 out of 251 in Kids category
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We’re sorry you had a bad experience. Rainbow Play Systems, Inc.
has been building childhood memories for over 30 years. We value our loyal customers and take any complaints or concerns that they may have with a RAINBOW product very seriously.
We encourage you to call us at 605-692-**** or email us at customercare@***.com to discuss your concern in detail. Thanks!