Rainbow Play SystemsComplaints and Reviews

Submit ›
or
1.4 Based on 13 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Quality and customer service 1
    • Quality and range of products to choose for the play set 1
    • What the warranty says 1
  • Customers don't like
    • That they will not honor the warranty when you make a claim 2
    • Quality 1
    • Warranty and customer service 1
Advanced
search
loading...
More Less

We bought a swing set and trampoline from rainbow 12-10-2014 had multiple problems, the trampoline was totally just falling apart we called the manufacturer who sent replacement parts under the warranty more than once.How ever rainbow will send no one to fix it unless we pay $400.00 mind you it has a 10 year warrenty. Already contacted the BBB, AND I WILL NOT REFER YOU TO NO ONE, AND THIS IS A NEW COMMUNITY. AND WHEN PEOPLE SEE IT, I WILL BE... Read more

Was this review helpful? 0 0

The Warranty department is garbage. I purchased the Fiesta Rainbow system in April 2016 and 6 months later the slide rail cracked open. Now they want me to pay for shipping and handling, and to pay to have it installed. This woman name Bridgett from the warranty was such an *** and condescending over the phone. Their warranty department is a fraud. I paid ($3200) for this play set because of the lifetime warranty they promise. I could have... Read more

Was this review helpful? 0 0

Purchased a King Kong Castle for $14,025.56 in 2012. Less than a year later the slide cracked across the bottom. Replaced slide in 2013. 2016 Slide cracks in the same place. Inquired about replacement, apparently they were not using a washer behind the bolt causing slides to crack. Now you have to register your slide and have slide shipped to you $200, then you have to call to have it installed $75 plus mileage! How is this standing behind... Read more

Was this review helpful? 0 0

We have a 2 year old playset.. for which we paid $8000 in 2014. This year, I paid $175 for Rainbow's authorized installer to inspect for warranty issues and fix wiggly bolts. They spotted rotted wood and suggested we file claim. However, Rainbow is denying claim, saying it is normal wear. Rotted wood is not normal wear on 2 year old set. It is clearly rotted wood, clearly covered under warranty, and yet Rainbow is refusing to replace it. So... Read more

Was this review helpful? 0 0

Please don't waste any money on this no quality play set bought it 6 weeks ago it is already peeling and the wood is splitting in several different places called the Waukesha store where I purchased it all they do is tell you to send pictures , they don't honor the warranty and do not honor it at all .!!!! Shirley Fayne 4149169044 pictures to prove its no good Read more

Was this review helpful? 0 0

If service before the sale is any indication of service after the sale, then you should never buy here. We intended to stop by for quite some time and finally found a Friday after lunch. Sadly we arrived to a sign "we'll be back in 30 minutes." Of course there is no indication of when the countdown started, so we waited...an hour! No one ever showed. We called and left a message about our displeasure and there was no return call (they didn't... Read more

Was this review helpful? 0 0

Do not buy in Augusta, Ga. Will not honor warranty. Less than 3 months and no stain is left. They won't return calls and dealer on says to call some woman named Dawn who does not return calls. Worst customer service ever. Read more

Was this review helpful? 0 0

While the quality is good and comparable to other play systems in the same price range, save yourself the hassle and buy another brand. Filing a warranty claim is ridiculous and such a pain, everything has to be done through email, when you actually call customer service number and get someone the staff that answers the phone really has no clue and just request that you email them. The shipping charges are absolutely ridiculous for the... Read more

Was this review helpful? 0 0

If you are looking to purchase a swing set for your children. Do not buy Rainbow! They claim lifetime warranty yet charge a rediculous amount for shipment to replace the rotten wood. In addition a wind storm blew off a board for the tarp and they refused to replace the tarp board because I needed to provide a picture of the board, which is the missing board. Read more

Was this review helpful? 0 0

Our system fell apart within 5 years. It also attracted wasps horribly. When we called, they were not helpful. Eventually, it came down to, they will send the parts to a Rainbow dealer, and then I had to pay the Rainbow dealer to install, giving them further profit. We are tearing it down and sending to the trash. Very sad. We are not wealthy people and it was a big deal for us to spend this money. I feel that I was taken. And my children's... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about Rainbow Play Systems.
Filing a new complaint about
×