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Just finished going round and round with rainbow customer service (should be called customer non service). My family happily paid over $4000 for a rainbow castle model only 3 years ago. Since then all of the yellow handles have gotten sticky and turned black (not...
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#1104826
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I sent in a claim via their website as directed including all pertinent information from purchase receipt, pictures and explanation. No contact or acknowledgement from Rainbow at all. When I called to followup, I was told try email! Really? Why set up a burdensome...
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Anonymous
Scott T

same experience as the rest of you. how or why anyone would buy a new set from these guys is unimaginable. after reading through this litany of complaints its leaves me to bel...

Anonymous
Rainbow Play Systems Inc.500

I don't feel as if your warranty claim was "ignored". That is not how our business operates. There must have been a glitch in the system and we didn't receive your claim. That...

#1097594
Reply to reviews
I have a $15,000 play set. Not only was it installed crooked which i can live with but their warranty is really bad. I have a few rotten peices of wood which happened even though i do all the maintenance of staining it as needed. I submitted a claim and would get the...
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Anonymous
C Harv

I paid $4700 dollars for the swing set four years ago. The wood is rotting and has become unsafe.I contacted the warranty dept and they agreed to replace parts. The catch is ...

Anonymous
Rainbow Play Sytems

Hello, I am sorry about this. Could you email into rainbowwarranty@rainbowplay.com explaining more your situation? Did you file a warranty through the website? You can also ca...

1.0
#1087465
Reply to reviews
We have had several parts replaced over the years, but this year they declined our request stating we were negligent. I've restained it along with my fence 3 times over the past. Now bugs and 100 degree heat made it time again. I think it's Class Action time. I'm a...
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tbird79
tbird79

I am in for your class action lawsuit... I have also been scammed by their "life-time warranty"

Anonymous
Rainbow Play Systems500

Were sorry you had a bad experience. Rainbow Play Systems, Inc. has been building childhood memories for over 30 years. We value our loyal customers and take any complaints or...

2.2
I didn't like
  • Warranty
#1077082
Reply to reviews
The rainbow swing set store in king of prussia is an absolute joke. long story short, my family spent the afternoon shopping for a new swing set and stopped at this store. from the moment we arrived it was very strange and uncomfortable. 1st, the girl working there...
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Anonymous
Rainbow Play Systems500

Were sorry you had a bad experience. Rainbow Play Systems, Inc. has been building childhood memories for over 30 years. We value our loyal customers and take any complaints or...

1.0
#1074657
Reply to reviews
Despite maintaining our set annually over the last 11 years, we had two pieces rot out and are in need of replacement this summer. Warranty claims have to be made through the factory and in the summer they run 3-4 weeks in delay. Dealer store near us has the parts, but...
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Anonymous
Rainbow Play Systems500

Were sorry you had a bad experience. Rainbow Play Systems, Inc. has been building childhood memories for over 30 years. We value our loyal customers and take any complaints or...

Product
#1070692
Reply to reviews
I live in Evans, Georgia. My subdivision purchase a play yard system. After years of usage it fell apart. We decide to give it another try and purchase a new set and follow strict warranty rules. Not quite a year into the new purchased we noticed wood discoloration....
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Anonymous
Rainbow Play Systems500

Were sorry you had a bad experience. Rainbow Play Systems, Inc. has been building childhood memories for over 30 years. We value our loyal customers and take any complaints or...

#1070305
Reply to reviews
rainbow swing sets are the definition of overpriced product with minimal durability and a warranty that is totally useless. this company preys on the ill informed consumer. the salespeople will say anything to get your money. if your unlucky enough to actually purchase...
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Anonymous
Rainbow Play Systems500

We’re sorry you had a bad experience. Rainbow Play Systems, Inc. has been building childhood memories for over 30 years. We value our loyal customers and take any complaints o...

1.0
I didn't like
  • Quality claims made by marketing are nearly false
  • That they will not honor the warranty when you make a claim
#1059376
Reply to reviews
Rainbow Play Systems - Overpriced junk with a worthless warranty
Rainbow Play Systems - Overpriced junk with a worthless warranty
Rainbow Play Systems - Overpriced junk with a worthless warranty
Rainbow Play Systems - Overpriced junk with a worthless warranty
Rainbow Play Systems - Overpriced junk with a worthless warranty
Rainbow Play Systems - Overpriced junk with a worthless warranty
Rainbow Play Systems - Overpriced junk with a worthless warranty
Rainbow Play Systems - Overpriced junk with a worthless warranty
Rainbow Play Systems - Overpriced junk with a worthless warranty
Rainbow Play Systems - Overpriced junk with a worthless warranty
We have maintained our very expensive set yet it has literally rotted away and after 6 months over 50 emails 3 different sets of photos and numerous phone calls they have refused to warranty anything. they have deprived 2 disabled children of their playset and couldn't...
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Anonymous
Rainbow Play Systems500

Rainbow Play Systems warranty doesn't offer warranty on equipment subjected to abuse, negligence, etc. as stated in our warranty. Failure to maintain your swing set falls unde...

1.0
I liked
  • What the warranty says
I didn't like
  • Warranty and customer service
#1057516
Reply to reviews
We contacted rainbow to have our playset moved to our new home last fall. One of their installers came our in October and moved the set for us. The installer informed us that we need to replace some of the wood because it was rotting and he would not assemble the...
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Anonymous
Rainbow Play Systems500

We’re sorry you had a bad experience. Rainbow Play Systems, Inc. has been building childhood memories for 30 years. We value our loyal customers and take any complaints or con...

1.0
I didn't like
  • Customer service
#1051494
Reply to reviews