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They do not care after the sale..Stay Clear Away From Rainbow Playsets.... We spent $3,700 on our Rainbow Castle in 2003 at their Lake in the Hills, IL. Location We stain our set every year, go over all nuts, bolts, screws. We bring in the tarp, tire & all swings in...
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Anonymous
Anonymous

Rainbow system replaced almost our entire king kong playlet due to rotted wood. They have been great

Anonymous
Bought one used on e-bay for $

We bought our Sunshine Club House II ;used off of eBay for $475; it was 7 years old; but in really good shape; the people kept it up by staining yearly & maintaining it. The...

#178182
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I do not have enough bad things to say about this company located in Memphis ,TN. Moved a rotten Rainbow playset to my home and when I asked them (prior to the move) if the unit was safe I was told yes. Charged me almost $700 to move it. When I attempted to discuss it...
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Anonymous
hesitant to buy

Thanks for the suggestion to look at wonderwoodsinc.com. They listed their other suppliers, so it turned into a great search into other types of play structures.

#177225
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Spent a few thousand dollars. Thought i was paying for product and good customer service. Wrong, your only paying for a name and maybe a little better material except for the most critical part....the safety handles. Three out of six handles broke after one year. They...
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Anonymous
rainbow

the fiesta is not a few thousand dollar system. In 2008 it actually had plastic safety handles on them. Had you went with a full size system you would have a dipped vinyl hand...

Anonymous
Rainbow Play Systems of Sacram

Again, I do apologize for the handles breaking, this was completely out of my control. When you brought in the 3 handles that broke on your Fiesta Play System, I gave you 6 b...

#155693
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Rainbow Play Systems installed two used, faded and cracked pieces of wood on my son's new playset. We immediately phoned them, and they were supposed to come out and replace the two pieces of wood. It has been 7 months, many emails and phone calls to Rainbow,...
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Anonymous
dissapointed by Rainbow

They do NOT stand behind their warranty at Rainbow playsets. Piece of junk

Anonymous
NO WARRANTY

I also had a bad experience with Rainbow Play systems and their warranty. It has been a month of phone calls and emails, photos, and trips to the store. Now, the dealership ...

#139202
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We purchased a Rainbow swingset system for our condominiums common area. The kids have enjoyed it. Constant repairs though for broken swing sets. It's now lifting out of the ground. We called Rainbow, who does not return calls. You have to constantly call back over...
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Anonymous
Beverly

The Rainbow system is located in Fife Washington. Return calls take forever and you have to constantly keep calling back. You would think that since we wanted to re-do and a...

Anonymous
Rainbow Play Systems employee

ya know its probably because of the specific location your in. I know for a fact that my employees are willing to do anything to keep our customers happy, especially in todays...

#136081
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I bought our system two years ago, and now have a cracked slide. The slide was an upgraded one (the deep bucket), and was supposed to be heavy duty. The whole system with installation cost about $7,000, and was installed by the dealer. We discovered it was cracked in...
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Anonymous
rgv21

do not buy a rainbow system if you live in the rio grande valley texas, they have very bad customer service and mistreat there customers, in my opinion the money is not worth ...

Anonymous
mjp

THIEVES!\"I do not have enough bad things to say about this company. Moved a rotten Rainbow playset to my home and when I asked them (prior to the move) if the unit was safe I...

#131057
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Geez! I was considering purchasing a Rainbow Playset for my seven year old daughter. After reading all of your reviews, I think I'll go to Wal-Mart and get a cheap set that I can put together myself. I receive the nice slick catalog that the company sends out on...
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Anonymous
mark

i have purchased a Fiesta Tower /Gym 5-70-0125 i have lost my instructions and i an having a pain of a time getting the run around to get a new copy. if you have a copy pleas...

Anonymous
Dave

I have owned a Rainbow system for 6 years. I had to fight every time to get someone out to inspect the rotten wood. For the past 3 months I havent been able to get someone to ...

#130377
Reply to reviews
We purchased our playset 4 years ago and it looks like complete ***. It has mold all over the rubber parts, the wood is rotting and my kids wont go near it. Rainbow says this is normal wear and that i need to clean it weekly with Simple Green cleaner. Can you believe...
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Anonymous
Anonymous

We've had a Rainbow play system for 12 years. We do yearly maintenance of sanding, staining, and cleaning. And ever so often check for splinters and loose bolts.

Anonymous
Didn't get ripped off by rainb

Went to the store to buy one of their advertised Black Friday deals only to realize the rainbow play gym was cheaper all year shown on their Facebook page. They are total sca...

#128417
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We ordered a Rainbow, the expensive kind, 6,000 dollars. The service was all fine and dandy in their big beautiful showroom. But then the nightmare of dealing with their installation process started. First they cancel the installation because of a "labor...
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Anonymous
Dee

$3800 rainbow set here, lifetime warranty is a hugh joke! Flags fell off a few months after purchase, several pieces of wood split and cracked, splinters were horrible! My kid...

Anonymous
Laura Dands

:grin :grin I won a rainbow play system 5 years ago in a sweepstakes and have NO complaints. The company came and delivered and assembled for me. They were quick, efficient,...

#120477
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