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I live in Evans, Georgia. My subdivision purchase a play yard system. After years of usage it fell apart. We decide to give it another try and purchase a new set and follow strict warranty rules. Not quite a year into the new purchased we noticed wood discoloration....
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Anonymous
Rainbow Play Systems500

Were sorry you had a bad experience. Rainbow Play Systems, Inc. has been building childhood memories for over 30 years. We value our loyal customers and take any complaints or...

#1070305
Reply to reviews
rainbow swing sets are the definition of overpriced product with minimal durability and a warranty that is totally useless. this company preys on the ill informed consumer. the salespeople will say anything to get your money. if your unlucky enough to actually purchase...
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Anonymous
Rainbow Play Systems500

We’re sorry you had a bad experience. Rainbow Play Systems, Inc. has been building childhood memories for over 30 years. We value our loyal customers and take any complaints o...

1.0
I didn't like
  • That they will not honor the warranty when you make a claim
  • Quality claims made by marketing are nearly false
#1059376
Reply to reviews
Rainbow Play Systems - Overpriced junk with a worthless warranty
Rainbow Play Systems - Overpriced junk with a worthless warranty
Rainbow Play Systems - Overpriced junk with a worthless warranty
Rainbow Play Systems - Overpriced junk with a worthless warranty
Rainbow Play Systems - Overpriced junk with a worthless warranty
Rainbow Play Systems - Overpriced junk with a worthless warranty
Rainbow Play Systems - Overpriced junk with a worthless warranty
Rainbow Play Systems - Overpriced junk with a worthless warranty
Rainbow Play Systems - Overpriced junk with a worthless warranty
Rainbow Play Systems - Overpriced junk with a worthless warranty
We have maintained our very expensive set yet it has literally rotted away and after 6 months over 50 emails 3 different sets of photos and numerous phone calls they have refused to warranty anything. they have deprived 2 disabled children of their playset and couldn't...
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Anonymous
Rainbow Play Systems500

Rainbow Play Systems warranty doesn't offer warranty on equipment subjected to abuse, negligence, etc. as stated in our warranty. Failure to maintain your swing set falls unde...

1.0
I liked
  • What the warranty says
I didn't like
  • Warranty and customer service
#1057516
Reply to reviews
We contacted rainbow to have our playset moved to our new home last fall. One of their installers came our in October and moved the set for us. The installer informed us that we need to replace some of the wood because it was rotting and he would not assemble the...
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Anonymous
Rainbow Play Systems500

We’re sorry you had a bad experience. Rainbow Play Systems, Inc. has been building childhood memories for 30 years. We value our loyal customers and take any complaints or con...

1.0
I didn't like
  • Customer service
#1051494
Reply to reviews
I took apart basically the entire Playset and stained with Rainbow Stain purchased from the local Distributor in Summer, WA. Rainbow Stain I purchased from them was a totally different color than the original stain. I recently contacted the Summer, WA Distributor as it...
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Anonymous
Rainbow Play Systems

Hello, if you would like, please contact customer service at 1-605-692-1500. We are located in Brookings, SD at the manufacturer. You could purchase stain directly through us ...

1.4
I liked
  • Wife purchased
I didn't like
  • Squeaks - told to contact installed
  • Installed not affilated with rainbow
#1035569
Reply to reviews
Rainbow Play Systems - Slide has cracked a second time - will not warranty
Rainbow Play Systems - Slide has cracked a second time - will not warranty
Rainbow Play Systems - Slide has cracked a second time - will not warranty
I am very disappointed. We are unable to get Rainbow Play systems to Warranty the slide on our very expensive King Kong Playset. This is the second time it has cracked. The first time the slide cracked we had it replaced and also payed extra to buy a new support base...
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Anonymous
Anonymous

I'm in the same situation now. I already paid to have my slide replaced once. Now it is cracked AGAIN!! Also the trapeze ring cracked while my son was playing on it. When I ca...

Anonymous
Anonymous

It's 10 yrs old? Did it come with a lifetime warranty?!

I liked
  • Play system and original help from local dealer
I didn't like
  • Corporate office will not take responsibility for faulty product
#1032385
Reply to reviews
We were told by the company that we didn't need to anchor our springless trampoline, it was too heavy to go anywhere. Well, it did, it ended up in the neighbor's field, upside down. Of course, no warranty coverage would be considered. So we paid $275 for two workers to...
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Anonymous
Rainbow Play Systems

Hello,You would need to discuss this with your trampoline company. Rainbow Play Systems does not make trampolines, although some of our distributors may also sell trampolines ...

1.0
Product
I didn't like
  • Warranty and customer service
#1031490
Reply to reviews
i just have to comment. 1st, rainbow product are overpriced junk. 2nd, this could be the most deceptive and unscrupulous company in america. example, they led me to believe the swing set i purchased was made in america. web site, ads, salesman etc all tout made in...
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Anonymous
Rainbow Play Sytems

I am sorry that you are having issues with your Rainbow Play System. In regards, to the box kits. Those are our lower end sets and we do not advertise those as Made in America...

#1030045
Reply to reviews
The expensive Rainbow Play Systems are a WASTE of good money
The expensive Rainbow Play Systems are a WASTE of good money
The expensive Rainbow Play Systems are a WASTE of good money
The expensive Rainbow Play Systems are a WASTE of good money
The expensive Rainbow Play Systems are a WASTE of good money
I strongly recommend that people avoid Rainbow Play Systems for long term backyard usage unless you intend to dismantle and stain them all meticulously each year. I would strongly encourage everyone to use pressure treated wood or some durable product and have a local...
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Anonymous
Rainbow Play Systems

I am sorry that you are having problems with your set. We do state in our instruction manuals our maintenance requirements that include staining that play set every 12-18 mont...

1.0
I didn't like
  • Warranty and customer service
  • Quality claims made by marketing are nearly false
  • Quality
#1029388
Reply to reviews
Do not waste your money - buy one from Walmart or any other discount center. Sets cost thousands and are cheaply made. 1. Power coating - falls off within years and not covered by warranty (only 1 year). Rusty and dangerous to children. 2. Wood - back when company...
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Anonymous
Rainbow Play Systems

We’re sorry you had a bad experience. Rainbow Play Systems, Inc. has been building childhood memories for 30 years. We value our loyal customers and take any complaints or con...

1.0
#1023119
Reply to reviews