Update by user Sep 18, 2017
This was resolved amicably.
Original review posted by user Jul 20, 2017
We have had several parts replaced over the years, but this year they declined our request stating we were negligent. I've restained it along with my fence 3 times over the past.
Now bugs and 100 degree heat made it time again. I think it's Class Action time. I'm a Texas Lawyer and had issues with Directv and other businesses like this who think they can get over on consumers. I think a Class Action suit against Rainbow may be in order.
Who is in? I'm sending Rainbow Legal a letter today and if they continue with this behavior I will file suit in a Texas Court.
I'll keep you posted. Plano, TX Customer Oliver
Reason of review: Poor customer service.
Monetary Loss: $3500.
Preferred solution: Full refund.
I didn't like: Warranty.