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1.4

I took apart basically the entire Playset and stained with Rainbow Stain purchased from the local Distributor in Summer, WA. Rainbow Stain I purchased from them was a totally different color than the original stain.

I recently contacted the Summer, WA Distributor as it was time to stain, again. I needed to purchase another gallon of stain ($54 last time) ONLY to be informed that they no longer sell the Rainbow Stain. Suggested I purchase at Home Depot or Lowes. The consistency of the Rainbow Stain was more like a paint, thicker than normal stain.

And of course, nothing close at either of the box stores. Contacted the local distributor in Summer, WA., again. He said he would call me right back as he was with a customer. That was three days ago.

Customer Service must have moved overseas with the majority of their operation :( So I called the Rainbow number (1-800 rainbow), which is no longer in service. :( I wonder what the Warranty says regarding states about staining with "non Rainbow Stain"??

Reason of review: Poor customer service.

Monetary Loss: $800.

Preferred solution: Let the company propose a solution.

Rainbow Play Systems Pros: Wife purchased.

Rainbow Play Systems Cons: Squeaks - told to contact installed, Installed not affilated with rainbow.

Location: 1409 W Valley Hwy E, Sumner, WA 98390, USA

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THEY K Uxq

CALLING CUSTOMER SERVICE IS A WASTE OF TIME TALKING WITH kANDY AND BRIDGET To Whom This May Concern: I am Requesting a Review of My Warranty which came with the Purchase of my Rainbow Play System in 2005. Bridget Lalman, the representative of Rainbow Play System, is stating they will deny a claim due to a maintenance issue.

When I bought my Rainbow Play System, I was not directed or given in any notification of a maintenance plan to continue warranty compliance. My lifetime warranty does not recommend or list any maintenance compliance conditions for the Rainbow Play System warranty to be honored. The Rainbow Play System Representative Bridget Laleman is trying to hold me accountable for something they do not have written in their Lifetime Warranty Contract. Please see the attached warranty documents.

The warranty document of 2005 was issued with the purchase of my Rainbow System. See the Attached warranty document of 2015 list requirements of maintaining compliance. See the first paragraph of page 2 of the 2015 warranty to see the written in maintaining compliance. My 2005 Rainbow Play System warranty has no such maintenance compliance as a condition of warranty replacement.

2005 gives other reasons for non-warranty coverage but does not provide staining and preserving treatment as one of the requirements for not honoring a warranty. Therefore Bridget Lalman is not honoring and continues to talk over what my initial Warranty States by getting me to sign a Waiver to Alter the Warranty which came with my Rainbow Play System. I find her business tactics to be Unprofessional and Lacking Integrity of their business practices.

My system is not in Compliance with State Regulations for the safety of my children. I demand them to honor my Warranty Immediately without prejudice.

Guest

Hello, if you would like, please contact customer service at 1-60*-***-****. We are located in Brookings, SD at the manufacturer.

You could purchase stain directly through us if the distributor does not sell it through their showroom anymore.

Otherwise, we do recommend a water-based semi-transparent seal in Redwood tint if you would like to go through a local hardware store. Hopefully this answers your questions!

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