We have maintained our very expensive set yet it has literally rotted away and after 6 months over 50 emails 3 different sets of photos and numerous phone calls they have refused to warranty anything. they have deprived 2 disabled children of their playset and couldn't care less.
Never believe you have any sort of warranty on this equipment, unless you are prepared to dismantle and treat every inch of the wood every 6 months as its the joints that rot however careful you are.
A complete rip off and a company who couldn't care less about its products or its customer service. ( the dealer however has been helpful, but warranties are out of his hands, its the company that have no morals)
Product or Service Mentioned: Rainbow Play Systems Playard.
Reason of review: Warranty issue.
Monetary Loss: $2859.
Preferred solution: Let the company propose a solution.
I liked: What the warranty says.
I didn't like: Warranty and customer service.