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1.8

Just want to tell people of my experience with Rainbow play sets. I bought mine in 2002.

I bought Rainbow playset even thought it cost 2x the money then other play sets, because they offered LIFETIME warranty on all wooden pieces. I figured it would last a very long time. After the FIRST season all color was weathered off and all yellow plastic pieces were covered in a blackish sticky goup. The sticky goup would not wash off.

The store I bought it from could not offer a solution. The wood has rotted from the inside out. I have re-stained my playset many times and it still rotted, even the big major cross pieces. I contacted the store I bought it from and they no longer deal in this brand.

I have misplaced my receipt and Rainbow will not do anything without a receipt and neither they nor the store have any records. Just want people to know what to expect if they purchase one of these sets.

Now at 15 years old I will take it down because it is no longer safe. I do not recommend anyone buy a rainbow playset.

Reason of review: Bad quality.

Monetary Loss: $4800.

Preferred solution: replace rotted wood or offer replacement set at discount.

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THEY K Uxq

To Whom This May Concern: I am Requesting a Review of My Warranty which came with the Purchase of my Rainbow Play System in 2005. Bridget Lalman, the representative of Rainbow Play System, is stating they will deny a claim due to a maintenance issue.

When I bought my Rainbow Play System, I was not directed or given in any notification of a maintenance plan to continue warranty compliance. My lifetime warranty does not recommend or list any maintenance compliance conditions for the Rainbow Play System warranty to be honored. The Rainbow Play System Representative Bridget Laleman is trying to hold me accountable for something they do not have written in their Lifetime Warranty Contract. Please see the attached warranty documents.

The warranty document of 2005 was issued with the purchase of my Rainbow System. See the Attached warranty document of 2015 list requirements of maintaining compliance. See the first paragraph of page 2 of the 2015 warranty to see the written in maintaining compliance. My 2005 Rainbow Play System warranty has no such maintenance compliance as a condition of warranty replacement.

2005 gives other reasons for non-warranty coverage but does not provide staining and preserving treatment as one of the requirements for not honoring a warranty. Therefore Bridget Lalman is not honoring and continues to talk over what my initial Warranty States by getting me to sign a Waiver to Alter the Warranty which came with my Rainbow Play System. I find her business tactics to be Unprofessional and Lacking Integrity of their business practices.

My system is not in Compliance with State Regulations for the safety of my children. I demand them to honor my Warranty Immediately without prejudice.

Guest

https://www.bbb.org/south-dakota/business-reviews/playground-equipment/rainbow-play-systems-in-brookings-sd-11300****

Guest

Rainbow Play Systems warranty is valid to the Original Purchaser only. Without a copy of your invoice we can not offer warranty replacement parts. If you would like you can purchase the necessary parts.

Thanks!

Rainbow Play Systems

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