The Warranty department is garbage. I purchased the Fiesta Rainbow system in April 2016 and 6 months later the slide rail cracked open.
Now they want me to pay for shipping and handling, and to pay to have it installed. This woman name Bridgett from the warranty was such an *** and condescending over the phone. Their warranty department is a fraud.
I paid ($3200) for this play set because of the lifetime warranty they promise. I could have bought a $400 play set from walmart and call a day if that was the case.
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