https://www.bbb.org/south-dakota/business-reviews/playground-equipment/rainbow-play-systems-in-brookings-sd-113001593 IT IS A SHAME I HAVE TO LOOK UP REVIEWS TO SEE THAT SO MANY PEOPLE HAVE THE SAME TESTIMONY AS I DO. I SAY WE GET A CLASS ACTION WITH THIS COMPANY We purchased our set because of the lifetime warranty it offered.
However, taking advantage of the warranty has been somewhat of a nightmare. The company has been difficult to work with and requires the customer to pay all the shipping costs. When we first bought our set this was not the case. All warranty concerns were handled by our local dealer.
It was much easier to get good customer service dealing with our local dealer then it has been dealing with the company directly. The manager of the warranty department can be rude and very unprofessional with customers going through the lifetime warranty claim rainbow is offering. Their warranty department personnel is very unhelpful and uninformative in helping customers through the process. We tried contacting Rainbow directly to speak with someone else, However, we never received any return contact.
We purchased a Rainbow for the warranty. Our experience in dealing with the warranty makes us regret our purchase.
Product or Service Mentioned: Rainbow Play Systems Swing Warranty.
Reason of review: Bad quality.
Monetary Loss: $8000.
I didn't like: Lifetime warranty fraud.