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I paid a lot of money for this system and repeatedly tried to get them to honor the wood warranty.I sent picture after picture and they would lie, lie, lie, saying it was being sent; it was being investigated, etc.

They break you down and you finally give up after they block your calls and you can't reach them.Now the $6000 playset lies in pieces in my backyard and I can not even sell the slide -- SAVE YOURSELF A LOT OF TIME AND MONEY, DO NOT BUY RAINBOW PLAYSETS SWINGSETS OR WHATEVER THEY CALL THAT PILE OF RUBBLE!

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Please remember all the Rainbow Play Systems Stores are independently owned and operated.Please don't base your opinion of Rainbow Play Systems on a couple stores that my be doing a poor job on customer service.

Also Rainbow has been manufacturing American made swing sets for over 28 years, many of which came with a lifetime warranty to the original owner. Unfortunately, some people who are not the original owners of Rainbow Swing Sets try to receive warrantied parts. As a result, we must be diligent when processing all warranty claims. Lastly, anyone can post on these sites and its a breeding ground for lesser competitors to try and knock Rainbow down by fabricating reviews.

See the reviews on this site about itself, not very creditable.

If you have a concern that is not being handled at your local store contact Rainbow Headquarters.(605)692-1500, Thank you!

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