Latest review first
Rainbow loves money and hates customers who pay them thousands of dollarsRead more
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Oct 12.
This is the worst product/company i have ever dealt with. The swing set looked good in the stoe and i was assured by the sales woman it would last forever and if i had any issues they had the best warranty in the business. After only 2 years the wood has rotted in many...Read more
Company wrote 0 public responses to the review from Jun 27.
- Way it looked in store
I didn't like
- Quality claims made by marketing are nearly false
Owner Darren Patrick is a real piece of work. He lies, defrauds and accuses while attempting to do "business." You should absolutely avoid him and his company, Rainbow Play Systems. He lacks integrity from start to finish, and I personally know that he has attempted to...Read more
Company wrote 0 private or public responses to the review from May 28.
Our play set experienced severe wood rot, making it unsafe to stand or play on. We submitted a warranty request, and then proceeded to get a runaround by the company for four months, with them saying the parts are on order; nope haven’t come in yet; call back next...Read more
Company wrote 0 private or public responses to the review from Jan 12.
only wish i had seen this site before buying our rainbow swing set. we ended up buying on an impulse to get the sale price which was 50 percent off. total scam.. these things always seem to be 50 off. then the real fun began. rust started showing up on all the bolts...Read more
Company wrote 0 public responses to the review from Jan 07.
https://www.bbb.org/south-dakota/business-reviews/playground-equipment/rainbow-play-systems-in-brookings-sd-113001593 IT IS A SHAME I HAVE TO LOOK UP REVIEWS TO SEE THAT SO MANY PEOPLE HAVE THE SAME TESTIMONY AS I DO. I SAY WE GET A CLASS ACTION WITH THIS COMPANY We...Read more
Company wrote 0 public responses to the review from Dec 07, 2017.
I didn't like
- Lifetime warranty fraud
Just want to tell people of my experience with Rainbow play sets. I bought mine in 2002. I bought Rainbow playset even thought it cost 2x the money then other play sets, because they offered LIFETIME warranty on all wooden pieces. I figured it would last a very long...Read more
Company wrote 0 public responses to the review from Oct 31, 2017.
Just finished going round and round with rainbow customer service (should be called customer non service). My family happily paid over $4000 for a rainbow castle model only 3 years ago. Since then all of the yellow handles have gotten sticky and turned black (not...Read more
Company wrote 0 public responses to the review from Sep 23, 2017.
I sent in a claim via their website as directed including all pertinent information from purchase receipt, pictures and explanation. No contact or acknowledgement from Rainbow at all. When I called to followup, I was told try email! Really? Why set up a burdensome...Read more
Company wrote 0 public responses to the review from Sep 07, 2017.
I have a $15,000 play set. Not only was it installed crooked which i can live with but their warranty is really bad. I have a few rotten peices of wood which happened even though i do all the maintenance of staining it as needed. I submitted a claim and would get the...Read more
Company wrote 0 public responses to the review from Aug 14, 2017.
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