Rainbow Play Systems

We need to move a playset and said set needs a beam. Can you recommend someone to move it for us please?

You failed to maintain the player therefore the warranty is null and void. Lifetime warranty is a selling pitch.

Be careful with companies lifetime warranty.

I have yet to see that come true. Buyers beware.

Within 2 years of buying a new RPS, we were disappointed to discover that SOME metal components (chains, bolts, mounting rings, etc.) started rusting while other identical metal parts didn't. Different suppliers??

In addition, nearly all the yellow vinyl covering on rungs, chains, etc. began to turn black with some sort of mold. Power washing and scrubbing didn't help much. And some of these yellow vinyl coverings became sticky, as well.

I couldn't seem to remedy this problem, only slow it down a bit. Dealer debated the warranty with me, implying that we had not maintained the playset which voided the warranty. It wasn't even 2 years old.

Had to fight with him just to get a replacement swing because of the black mold on the yellow vinyl covered chains. Very painful.

Seems like a lot of these reviews are about having a swing set that perhaps you dont want anymore. Perhaps you got over the fact that you have a huge playground and now want a refund.

Seems to me to be the reason for a lot of these complaints. That and seeing that a business has some money and wanting to get some of it.

This is a good person who cares about his business, not matter what people say on here. Id order from him any time.

My phone number is 260 740 **** please contact me. Ive filled out the name and phone number on the website and no one has contacted me

Im wondering if I can find out the year we purchased our play set.

And possibly moving it, if thats an option.

seems like a typical experience with rainbow play systems as told by countless others on this site. purchased a swing set, later found out i WAY OVERPAID as compared to other companies with very similar if not the exact same product, within couple year of ownership had issues with roof canopy ripping &;; wood rotting.

submitted warranty claim to rainbow play systems, denied the lifetime warranty i was promised at time of purchase. rainbow play systems is a joke and unscrupulous company.

they will say anything to close the deal then give all types of excuses when it's time to honor what they promise. AVOID THIS COMPANY!

The main reason I bought a rainbow playground instead of building my own was the warranty. "If something breaks, we will replace it," I was told.

Fast forward 3 years. My slide has broken, and because of the break, bent the top of the playground. I file a warranty claim, and am offered a new slide.

Except now I need to pay for shipping, install the new slide, and fix the bent tower. I asked if they would install it, but was told that would cost more money, and the local dealer has closed and the nearest dealer is 4 hrs away and hasn't returned my calls.

That is quite a bit different from what I expected, and I am less than impressed.

Purchased a $5000 rainbow in 2007 at Cullens Home Center in Willmar, MN. St.

Cloud store is their distributor. Over the years we have had no trouble calling in, we were in their system, ordered a few parts here and there a couple times, they allowed us to pick up some parts to keep from paying shipping, all in all fine, happy with them. We were in the system, no receipt was asked for. Now, 12 years later, they all of a sudden need the original receipt and all past customers are wiped out of the system, they don't know who we are anymore.

They say they will look in boxes for the original receipt for you, but that is just a stalling tactic. I realize should always keep receipts for lifetime warranties but got conditioned by them to not need it over the years and then they got strict but they then also lie about people not being in the system anymore and not being able to help them find the receipt.

rainbow play systems are very expensive and very poor quality. after owning the set for only 2 years and experiencing wood rotting, splitting and deteriorating the company refuses to honor their lifetime warranty.

i can't remember the last time i was this frustrated with a purchase. price was about $4000, but worth about $4.00.

as one who has never left a review online be it positive or negative with any company, restaurant, service etc i felt it important to call these guys out. instead of writing a long winded personal attack please see the following summing up my families experience with rainbow play systems.

--purchases a rainbow castle for roughly $5000 in 2015 after being convinced by salesman it was the best and worth the money because it would last a lifetime.

-- soon after the team came to put the set together i stated noticing big cracks appearing all over.

--contacted rainbow store and they assured me it was natural and to be expected?

--started noticing the wood rotting all along the pieces touching the ground last year so i contacted again.

--rainbow said to take pictures-- i thought ok i guess this is where the so called LIFETIME WARRANTY comes into ply and the reason I PAID DOUBLE FOR THE EXACT SAME LOOKING SET FROM OTHER COMPANIES!

--PICTURES SENT-WARRANTY DENIED BECAUSE I DIDN'T MEET THEIR MAINTENANCE REQUIREMENT WHICH I KNEW NOTHING ABOUT!

--AFTER ONLY 3 YEARS AND $5000 SET LOOKS TERRIBLE IS UNSAFE AND THEY WANT OVER $500 TO COME AND REPLACE ROTTED PIECES.

--THIS COMPANY IS AWEFUL, USES DECEPTIVE SALES TACTICS, CHARGES DOUBLE WHAT OTHER COMPANIES CHARGE AND MAKE IT IMPOSSIBLE TO GET A WARRANTY CLAIM FULLFILLED.

--CAN'T BELIEVE THIS COMPANY REMAINS IN BUSINESS..I GUESS THAT WILL REMAIN TO BE SEEN.

--LESSON LEARNED..THE HARD WAY.