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This is the worst product/company i have ever dealt with. The swing set looked good in the stoe and i was assured by the sales woman it would last forever and if i had any issues they had the best warranty in the business. After only 2 years the wood has rotted in many...
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Anonymous
Rainbow Play Systems Inc.500

We’re sorry you had a bad experience. Rainbow Play Systems, Inc. has been building childhood memories for over 30 years. We value our loyal customers and take any complaints o...

1.0
I liked
  • Way it looked in store
I didn't like
  • Quality claims made by marketing are nearly false
#1289791
Reply to reviews
Owner Darren Patrick is a real piece of work. He lies, defrauds and accuses while attempting to do "business." You should absolutely avoid him and his company, Rainbow Play Systems. He lacks integrity from start to finish, and I personally know that he has attempted to...
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Anonymous
DP

I am the aforementioned that allegedly has “attempted to defraud a single disabled mother of four.” Here is what happened:On May 7th I purchased a Dogue de Bordeaux (French Ma...

Anonymous
Rainbow Play Systems Inc.500

We’re sorry you had a bad experience. Rainbow Play Systems, Inc. has been building childhood memories for over 30 years. We value our loyal customers and take any complaints o...

1.2
#1266203
Reply to reviews
Our play set experienced severe wood rot, making it unsafe to stand or play on. We submitted a warranty request, and then proceeded to get a runaround by the company for four months, with them saying the parts are on order; nope haven’t come in yet; call back next...
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Anonymous
Anonymous

I will be calling the 605-692-1500 number tomorrow, but it is a shame that Rainbow uses pine - sorry I don't think it is really cedar for their playsets.The wood rots like cra...

Anonymous
Lee Mary

Can you tell me how old your play set is? I’m purchasing one and now I’m worried to do so.

1.3
#1167823
Reply to reviews
only wish i had seen this site before buying our rainbow swing set. we ended up buying on an impulse to get the sale price which was 50 percent off. total scam.. these things always seem to be 50 off. then the real fun began. rust started showing up on all the bolts...
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Anonymous
Rainbow Play Systems Inc.500

We’re sorry you had a bad experience. Rainbow Play Systems, Inc. has been building childhood memories for over 30 years. We value our loyal customers and take any complaints o...

1.0
I didn't like
  • That they will not honor the warranty when you make a claim
  • Quality claims made by marketing are nearly false
#1163917
Reply to reviews
https://www.bbb.org/south-dakota/business-reviews/playground-equipment/rainbow-play-systems-in-brookings-sd-113001593 IT IS A SHAME I HAVE TO LOOK UP REVIEWS TO SEE THAT SO MANY PEOPLE HAVE THE SAME TESTIMONY AS I DO. I SAY WE GET A CLASS ACTION WITH THIS COMPANY We...
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Anonymous
Rainbow Play SystemsInc500

We’re sorry you had a bad experience. Rainbow Play Systems, Inc. has been building childhood memories for over 30 years. We value our loyal customers and take any complaints o...

1.0
I didn't like
  • Lifetime warranty fraud
#1144244
Reply to reviews
Rainbow Play Systems - RAIN BOW PLAY SETS
Rainbow Play Systems - RAIN BOW PLAY SETS
Just want to tell people of my experience with Rainbow play sets. I bought mine in 2002. I bought Rainbow playset even thought it cost 2x the money then other play sets, because they offered LIFETIME warranty on all wooden pieces. I figured it would last a very long...
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Anonymous
ms. smith

https://www.bbb.org/south-dakota/business-reviews/playground-equipment/rainbow-play-systems-in-brookings-sd-113001593

Anonymous
Rainbow Play Systems Inc.500

Rainbow Play Systems warranty is valid to the Original Purchaser only. Without a copy of your invoice we can not offer warranty replacement parts. If you would like you can pu...

1.8
#1123826
Reply to reviews
Just finished going round and round with rainbow customer service (should be called customer non service). My family happily paid over $4000 for a rainbow castle model only 3 years ago. Since then all of the yellow handles have gotten sticky and turned black (not...
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Anonymous
ms. smith

https://www.bbb.org/south-dakota/business-reviews/playground-equipment/rainbow-play-systems-in-brookings-sd-113001593

Anonymous
Rainbow Play Systems Inc.500

Hi! We do cover parts under warranty as long as the swing set has been taken care of. Also, the accessories and hardware only have a 3 or 5 year warranty depending on the mode...

#1104826
Reply to reviews
I sent in a claim via their website as directed including all pertinent information from purchase receipt, pictures and explanation. No contact or acknowledgement from Rainbow at all. When I called to followup, I was told try email! Really? Why set up a burdensome...
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Anonymous
Scott T

same experience as the rest of you. how or why anyone would buy a new set from these guys is unimaginable. after reading through this litany of complaints its leaves me to bel...

Anonymous
Rainbow Play Systems Inc.500

I don't feel as if your warranty claim was "ignored". That is not how our business operates. There must have been a glitch in the system and we didn't receive your claim. That...

#1097594
Reply to reviews
I have a $15,000 play set. Not only was it installed crooked which i can live with but their warranty is really bad. I have a few rotten peices of wood which happened even though i do all the maintenance of staining it as needed. I submitted a claim and would get the...
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Anonymous
C Harv

I paid $4700 dollars for the swing set four years ago. The wood is rotting and has become unsafe.I contacted the warranty dept and they agreed to replace parts. The catch is ...

Anonymous
Rainbow Play Sytems

Hello, I am sorry about this. Could you email into rainbowwarranty@rainbowplay.com explaining more your situation? Did you file a warranty through the website? You can also ca...

1.0
#1087465
Reply to reviews

Contact Rainbow Play Systems

Mailing Address:
Rainbow Play Systems, Inc.
500 Rainbow Parkway
Brookings, South Dakota 57006
United States
Phone:
(800) 724-6269
More
We have had several parts replaced over the years, but this year they declined our request stating we were negligent. I've restained it along with my fence 3 times over the past. Now bugs and 100 degree heat made it time again. I think it's Class Action time. I'm a...
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Anonymous
Tammy

Was this resolved by Rainbow? I'm curious in what manner. Should you decide you want to continue legally please let me know if I can help in any way. Tbird79@gmail.com

tbird79
tbird79

I am in for your class action lawsuit... I have also been scammed by their "life-time warranty"

2.2
I didn't like
  • Warranty
#1077082
Reply to reviews