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Rainbow Play Systems - Overpriced junk with a worthless warranty
Rainbow Play Systems - Overpriced junk with a worthless warranty
Rainbow Play Systems - Overpriced junk with a worthless warranty
Rainbow Play Systems - Overpriced junk with a worthless warranty
Rainbow Play Systems - Overpriced junk with a worthless warranty
Rainbow Play Systems - Overpriced junk with a worthless warranty
Rainbow Play Systems - Overpriced junk with a worthless warranty
Rainbow Play Systems - Overpriced junk with a worthless warranty
Rainbow Play Systems - Overpriced junk with a worthless warranty
Rainbow Play Systems - Overpriced junk with a worthless warranty
We have maintained our very expensive set yet it has literally rotted away and after 6 months over 50 emails 3 different sets of photos and numerous phone calls they have refused to warranty anything. they have deprived 2 disabled children of their playset and couldn't...
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Anonymous
Rainbow Play Systems500

Rainbow Play Systems warranty doesn't offer warranty on equipment subjected to abuse, negligence, etc. as stated in our warranty. Failure to maintain your swing set falls unde...

1.0
I liked
  • What the warranty says
I didn't like
  • Warranty and customer service
#1057516
Reply to reviews
Owner Darren Patrick is a real piece of work. He lies, defrauds and accuses while attempting to do "business." You should absolutely avoid him and his company, Rainbow Play Systems. He lacks integrity from start to finish, and I personally know that he has attempted to...
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Anonymous
DP

I am the aforementioned that allegedly has “attempted to defraud a single disabled mother of four.” Here is what happened:On May 7th I purchased a Dogue de Bordeaux (French Ma...

Anonymous
Rainbow Play Systems Inc.500

We’re sorry you had a bad experience. Rainbow Play Systems, Inc. has been building childhood memories for over 30 years. We value our loyal customers and take any complaints o...

1.2
#1266203
Reply to reviews
This is the worst product/company i have ever dealt with. The swing set looked good in the stoe and i was assured by the sales woman it would last forever and if i had any issues they had the best warranty in the business. After only 2 years the wood has rotted in many...
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Anonymous
Rainbow Play Systems Inc.500

We’re sorry you had a bad experience. Rainbow Play Systems, Inc. has been building childhood memories for over 30 years. We value our loyal customers and take any complaints o...

1.0
I liked
  • Way it looked in store
I didn't like
  • Quality claims made by marketing are nearly false
#1289791
Reply to reviews
Our play set experienced severe wood rot, making it unsafe to stand or play on. We submitted a warranty request, and then proceeded to get a runaround by the company for four months, with them saying the parts are on order; nope haven’t come in yet; call back next...
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Anonymous
Anonymous

I will be calling the 605-692-1500 number tomorrow, but it is a shame that Rainbow uses pine - sorry I don't think it is really cedar for their playsets.The wood rots like cra...

Anonymous
Lee Mary

Can you tell me how old your play set is? I’m purchasing one and now I’m worried to do so.

1.3
#1167823
Reply to reviews
only wish i had seen this site before buying our rainbow swing set. we ended up buying on an impulse to get the sale price which was 50 percent off. total scam.. these things always seem to be 50 off. then the real fun began. rust started showing up on all the bolts...
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Anonymous
Rainbow Play Systems Inc.500

We’re sorry you had a bad experience. Rainbow Play Systems, Inc. has been building childhood memories for over 30 years. We value our loyal customers and take any complaints o...

1.0
I didn't like
  • That they will not honor the warranty when you make a claim
  • Quality claims made by marketing are nearly false
#1163917
Reply to reviews
Rainbow Play Systems - RAIN BOW PLAY SETS
Rainbow Play Systems - RAIN BOW PLAY SETS
Just want to tell people of my experience with Rainbow play sets. I bought mine in 2002. I bought Rainbow playset even thought it cost 2x the money then other play sets, because they offered LIFETIME warranty on all wooden pieces. I figured it would last a very long...
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Anonymous
ms. smith

https://www.bbb.org/south-dakota/business-reviews/playground-equipment/rainbow-play-systems-in-brookings-sd-113001593

Anonymous
Rainbow Play Systems Inc.500

Rainbow Play Systems warranty is valid to the Original Purchaser only. Without a copy of your invoice we can not offer warranty replacement parts. If you would like you can pu...

1.8
#1123826
Reply to reviews
Rainbow Play Systems - Slide has cracked a second time - will not warranty
Rainbow Play Systems - Slide has cracked a second time - will not warranty
Rainbow Play Systems - Slide has cracked a second time - will not warranty
I am very disappointed. We are unable to get Rainbow Play systems to Warranty the slide on our very expensive King Kong Playset. This is the second time it has cracked. The first time the slide cracked we had it replaced and also payed extra to buy a new support base...
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Anonymous
Anonymous

I'm in the same situation now. I already paid to have my slide replaced once. Now it is cracked AGAIN!! Also the trapeze ring cracked while my son was playing on it. When I ca...

Anonymous
Anonymous

It's 10 yrs old? Did it come with a lifetime warranty?!

I liked
  • Play system and original help from local dealer
I didn't like
  • Corporate office will not take responsibility for faulty product
#1032385
Reply to reviews
https://www.bbb.org/south-dakota/business-reviews/playground-equipment/rainbow-play-systems-in-brookings-sd-113001593 IT IS A SHAME I HAVE TO LOOK UP REVIEWS TO SEE THAT SO MANY PEOPLE HAVE THE SAME TESTIMONY AS I DO. I SAY WE GET A CLASS ACTION WITH THIS COMPANY We...
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Anonymous
Rainbow Play SystemsInc500

We’re sorry you had a bad experience. Rainbow Play Systems, Inc. has been building childhood memories for over 30 years. We value our loyal customers and take any complaints o...

1.0
I didn't like
  • Lifetime warranty fraud
#1144244
Reply to reviews
The expensive Rainbow Play Systems are a WASTE of good money
The expensive Rainbow Play Systems are a WASTE of good money
The expensive Rainbow Play Systems are a WASTE of good money
The expensive Rainbow Play Systems are a WASTE of good money
The expensive Rainbow Play Systems are a WASTE of good money
I strongly recommend that people avoid Rainbow Play Systems for long term backyard usage unless you intend to dismantle and stain them all meticulously each year. I would strongly encourage everyone to use pressure treated wood or some durable product and have a local...
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Anonymous
Rainbow Play Systems

I am sorry that you are having problems with your set. We do state in our instruction manuals our maintenance requirements that include staining that play set every 12-18 mont...

1.0
I didn't like
  • Quality claims made by marketing are nearly false
  • Warranty and customer service
  • That they will not honor the warranty when you make a claim
#1029388
Reply to reviews

Contact Rainbow Play Systems

Mailing Address:
Rainbow Play Systems, Inc.
500 Rainbow Parkway
Brookings, SD 57006
Phone:
(800) 724-6269
More
We have had several parts replaced over the years, but this year they declined our request stating we were negligent. I've restained it along with my fence 3 times over the past. Now bugs and 100 degree heat made it time again. I think it's Class Action time. I'm a...
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Anonymous
Tammy

Was this resolved by Rainbow? I'm curious in what manner. Should you decide you want to continue legally please let me know if I can help in any way. Tbird79@gmail.com

tbird79
tbird79

I am in for your class action lawsuit... I have also been scammed by their "life-time warranty"

2.2
I didn't like
  • Warranty
#1077082
Reply to reviews