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The Warranty department is garbage. I purchased the Fiesta Rainbow system in April 2016 and 6 months later the slide rail cracked open. Now they want me to pay for shipping and handling, and to pay to have it installed. This woman name Bridgett from the warranty was...
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Anonymous
Anonymous

Absolutely the rudest people I have ever encountered!!

Anonymous
Rainbow Play Systems Inc.500

We’re sorry you had a bad experience. Rainbow Play Systems, Inc. has been building childhood memories for 30 years. We value our loyal customers and take any complaints or con...

#945052
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Purchased a King Kong Castle for $14,025.56 in 2012. Less than a year later the slide cracked across the bottom. Replaced slide in 2013. 2016 Slide cracks in the same place. Inquired about replacement, apparently they were not using a washer behind the bolt causing...
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Anonymous
Lisa Baker

This same thing has happened to us twice! Now they won't warranty the slide for us at all. Our local dealership that had our records went out of business. We have searched ...

Anonymous
Jill

What happend with this? We have the same thing. Bought a castle in oct 2015. Used the play set for a month until winter hit. Used the play set for one summer and now my scoop ...

Sergeant Bluff, Iowa
#942977
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We have a 2 year old playset.. for which we paid $8000 in 2014. This year, I paid $175 for Rainbow's authorized installer to inspect for warranty issues and fix wiggly bolts. They spotted rotted wood and suggested we file claim. However, Rainbow is denying claim,...
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Anonymous
Rainbow Play Systems Inc.500

We’re sorry you had a bad experience. Rainbow Play Systems, Inc. has been building childhood memories for 30 years. We value our loyal customers and take any complaints or con...

Please don't waste any money on this no quality play set bought it 6 weeks ago it is already peeling and the wood is splitting in several different places called the Waukesha store where I purchased it all they do is tell you to send pictures , they don't honor the...
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Anonymous
Rainbow Play Systems Inc. 500

We’re sorry you had a bad experience. Rainbow Play Systems, Inc. has been building childhood memories for 30 years. We value our loyal customers and take any complaints or con...

1.0
#917503
Reply to reviews
If service before the sale is any indication of service after the sale, then you should never buy here. We intended to stop by for quite some time and finally found a Friday after lunch. Sadly we arrived to a sign "we'll be back in 30 minutes." Of course there is no...
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Anonymous
Rainbow Play Systems Inc. 500

We’re sorry you had a bad experience. Rainbow Play Systems, Inc. has been building childhood memories for 30 years. We value our loyal customers and take any complaints or con...

#896495
Reply to reviews
Do not buy in Augusta, Ga. Will not honor warranty. Less than 3 months and no stain is left. They won't return calls and dealer on says to call some woman named Dawn who does not return calls. Worst customer service ever.
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Anonymous
Rainbow Play Systems Inc.

We’re sorry you had a bad experience. Rainbow Play Systems, Inc. has been building childhood memories for 30 years. We value our loyal customers and take any complaints or con...

1.0
#894197
Reply to reviews
While the quality is good and comparable to other play systems in the same price range, save yourself the hassle and buy another brand. Filing a warranty claim is ridiculous and such a pain, everything has to be done through email, when you actually call customer...
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Anonymous
Anonymous

100 % agree. They make you jump through hoops the the freight costs more than the part! $169 to ship a 129" 4x4. There might as well be no warranty. And the maintenance is a h...

Anonymous
Anonymous

We’re sorry you had a bad experience. Rainbow Play Systems, Inc. has been building childhood memories for 30 years. We value our loyal customers and take any complaints or con...

2.3
I liked
  • Quality and range of products to choose for the play set
I didn't like
  • Warranty and customer service
#881712
Reply to reviews
If you are looking to purchase a swing set for your children. Do not buy Rainbow! They claim lifetime warranty yet charge a rediculous amount for shipment to replace the rotten wood. In addition a wind storm blew off a board for the tarp and they refused to replace the...
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Anonymous
Anonymous

We’re sorry you had a bad experience. Rainbow Play Systems, Inc. has been building childhood memories for 30 years. We value our loyal customers and take any complaints or con...

1.0
#857878
Reply to reviews
Our system fell apart within 5 years. It also attracted wasps horribly. When we called, they were not helpful. Eventually, it came down to, they will send the parts to a Rainbow dealer, and then I had to pay the Rainbow dealer to install, giving them further profit. We...
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Anonymous
Anonymous

We’re sorry you had a bad experience. Rainbow Play Systems, Inc. has been building childhood memories for 30 years. We value our loyal customers and take any complaints or con...

Anonymous
Anonymous

We’re sorry you had a bad experience. Rainbow Play Systems, Inc. has been building childhood memories for 30 years. We value our loyal customers and take any complaints or con...

1.0
I didn't like
  • That they will not honor the warranty when you make a claim
  • Quality
#841724
Reply to reviews
Rainbow Play Systems - Rainbow Play System Review from Clermont, Florida
Rainbow Play Systems - Rainbow Play System Review from Clermont, Florida
Don't ever waste your money on rainbow play system. We spent nearly $10,000 in 2012 not even four years later our system looks terrible and is literally rotting away. We polyurethanes it every 18 because yellow jackets were attracted to the wood and it was the only way...
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Anonymous
Anonymous

HA HA HA HA.. Four years... right. Let me take a guess. You bought (or inherited) a 10 year old Rainbow swingset, and now you're trying to "game" the system by getting free...

Anonymous
Rainbow Play Systems Inc.500

We’re sorry you had a bad experience. Rainbow Play Systems, Inc. has been building childhood memories for 30 years. We value our loyal customers and take any complaints or con...

1.0
#729496
Reply to reviews