Rainbow Play Systems Newton, MassachusettsComplaints and Reviews

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1.4 Based on 13 reviews
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  • Customers like
    • Quality and customer service 1
    • Quality and range of products to choose for the play set 1
    • What the warranty says 1
  • Customers don't like
    • That they will not honor the warranty when you make a claim 2
    • Quality 1
    • Warranty and customer service 1
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The worst customer service experience. Candy and Bridget, the managers, attitude is inexcusable. I have a 3 year old swing set that is rusted and unsafe. While it is covered by warranty, they are charging over $300 to ship and labor. Why as the customer of a hazardous object for my children have to pay even 1 cent to have it fixed. Do not buy from this company. I am looking to start a customer fraud complaint and will be reporting them to the... Read more

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