Our system fell apart within 5 years. It also attracted wasps horribly.
When we called, they were not helpful. Eventually, it came down to, they will send the parts to a Rainbow dealer, and then I had to pay the Rainbow dealer to install, giving them further profit. We are tearing it down and sending to the trash. Very sad.
We are not wealthy people and it was a big deal for us to spend this money. I feel that I was taken. And my children's hearts are broken as they loved it, but it became dangerous. I should mention that a board where they step broke out from under my 31 pound four year old one day.
It was quite sudden. The system is dangerous.
Reviewer is in unhappy mood. LisaKH stated that there is a room for improvement of quality and that they will not honor the warranty when you make a claim. Please immediately contact the author of this review to discuss bad quality of a product or service and associated monetary loss in the amount of $3500. Rainbow Play Systems needs to offer any options to resolve the issue according to poster's claims.
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