State: Texas City: San Antonio Clear all filters (5 of 103 reviews match)
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Our play set experienced severe wood rot, making it unsafe to stand or play on. We submitted a warranty request, and then proceeded to get a runaround by the company for four months, with them saying the parts are on order; nope haven’t come in yet; call back next...
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Anonymous
Anonymous

I will be calling the 605-692-1500 number tomorrow, but it is a shame that Rainbow uses pine - sorry I don't think it is really cedar for their playsets.The wood rots like cra...

Anonymous
Lee Mary

Can you tell me how old your play set is? I’m purchasing one and now I’m worried to do so.

1.3
#1167823
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We were told by the company that we didn't need to anchor our springless trampoline, it was too heavy to go anywhere. Well, it did, it ended up in the neighbor's field, upside down. Of course, no warranty coverage would be considered. So we paid $275 for two workers to...
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Anonymous
Rainbow Play Systems

Hello,You would need to discuss this with your trampoline company. Rainbow Play Systems does not make trampolines, although some of our distributors may also sell trampolines ...

1.0
Product
I didn't like
  • Warranty and customer service
#1031490
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We had an excellent experience with a Monster Clubhouse in San Antonio. The sales agent, Eddie, could not have been easier to work with and more pleasant. They are accomodating and have an excellent product. We have looked for over a year now and compared several...
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Anonymous
Rainbow Play Systems Inc.500

To Whom it May Concern, We are very happy to hear that you had such a great experience with Rainbow of San Antonio. Thanks for the positive feedback and good review. Your chil...

#605751
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The playsystem is hardly as durable as claimed. We have cracked wood, missing bolts, the floor is weak requires additional support, warped slide, rotted wood, crooked, warped wood planks, wood easily discolors (dont go for company offered ($200) re-staining- you can do...
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#412003
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Our less than 5-year old "cedar/redwood," "made in the USA" playsystem, has a 10-year warranty|. Not sure if any of the claims (cedar??? made in USA???) are true.... We suggest that you have the "wood" inspected by a third party. In our sad case, at first, we thought...
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#409186
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