(5 of 100 reviews match)
We were told by the company that we didn't need to anchor our springless trampoline, it was too heavy to go anywhere. Well, it did, it ended up in the neighbor's field, upside down. Of course, no warranty coverage would be considered. So we paid $275 for two workers to...Read more
We had an excellent experience with a Monster Clubhouse in San Antonio. The sales agent, Eddie, could not have been easier to work with and more pleasant. They are accomodating and have an excellent product. We have looked for over a year now and compared several...Read more
The playsystem is hardly as durable as claimed. We have cracked wood, missing bolts, the floor is weak requires additional support, warped slide, rotted wood, crooked, warped wood planks, wood easily discolors (dont go for company offered ($200) re-staining- you can do...Read more
Our less than 5-year old "cedar/redwood," "made in the USA" playsystem, has a 10-year warranty|. Not sure if any of the claims (cedar??? made in USA???) are true.... We suggest that you have the "wood" inspected by a third party. In our sad case, at first, we thought...Read more
Rainbow Play Systems - Terrible Warranty Response
Rainbow Play Systems
Our play set experienced severe wood rot, making it unsafe to stand or play on. We submitted a warranty request, and then proceeded to get a runaround by the company for four months, with them saying the parts are on order; nope haven’t come in yet; call back next week... We are filing a formal complaint with the State Attorney General, Federal Trade Comission; and Better Business Bureau.
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