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5.0

First, I am not a rainbow employee, I was checking on this site about another company and I happened to see some Rainbow complaints. Given that we just had a good experience, I thought I'd write something to balance some of the complaints.

We purchase our set in 2004, 10 years ago. This year, one of the pieces of wood which the tarp attaches to broke due to teh fact that it was slowly rotting. Additionally, I reported to them the damage due to carpenter bees on a 4X4 bean on the swing support, and a crack which occured on the slide. While I wasn't thrilled that any of these three thing soccured, the set was, in fairness, ten years old.

In any case, I was also not thrilled that they requires a process of sending them printed pictures (just a pain) rather than just emailing them the photos. However, when all was said and done, they replaced teh three issues at no cost --- well, to be precise, i had to pay about $15 for new 'snaps' for my tarp, and since I decided to use a local installer for the repair, i had to pay him $195 (plus tax) for the repair. All in all, I am actually satisfied that they fixed my set after ten years! Additionally, it seems like a lot of the complaints have to do with the installers.

What I can say is that in my area (Northern NJ) we had no problem ten years ago with installation, and no problem now with repair. Both times, Rainbow sent us excellent contractors.

IN summary, I was very pleased that they honored their lifetime warranty. I am also happy with the contractor.

It seems clear, based on the complaints, that a major issue is training/uniformity/quality control among the installers, who after all are a third party. But at least here in Northern NJ (Parsippany store) we have had zero issue.

Reason of review: great lifetime warranty.

Location: Teaneck, New Jersey

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