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i just have to comment. 1st, rainbow product are overpriced junk.

2nd, this could be the most deceptive and unscrupulous company in america. example, they led me to believe the swing set i purchased was made in america. web site, ads, salesman etc all tout made in america. truth--ITS ALL MADE IN CHINA!

THE BOXES IT CAME IN ALL SAID MADE IN CHINA! I WAS FLOORED!! THIRD, THEY NEVER HONOR THE SO CALLED LIFETIME WARRANTY! THERE ARE SO MANY STIPULATIONS AND HOOPS TO JUMP THROUGH PLUS VERY HIGH FREIGHT CHARGES ITS JUST NOT WORTH IT!

FINALLY IN RESPONSE TO THEIR RESPONSE TO THIS COMPLAINT-- SEAL IT AND SEND MORE PHOTOS??

THIS THING IS SO ROTTED WHAT THE HECK IS SEAL GOING TO DO???? A CLASS ACTION LAWSUIT FOR FRAUD FROM BEGINNING TO END IS WHAT IS NEEDED!!!!!

Reason of review: Not as described/ advertised.

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THEY K Uxq

To Whom This May Concern: I am Requesting a Review of My Warranty which came with the Purchase of my Rainbow Play System in 2005. Bridget Lalman, the representative of Rainbow Play System, is stating they will deny a claim due to a maintenance issue.

When I bought my Rainbow Play System, I was not directed or given in any notification of a maintenance plan to continue warranty compliance. My lifetime warranty does not recommend or list any maintenance compliance conditions for the Rainbow Play System warranty to be honored. The Rainbow Play System Representative Bridget Laleman is trying to hold me accountable for something they do not have written in their Lifetime Warranty Contract. Please see the attached warranty documents.

The warranty document of 2005 was issued with the purchase of my Rainbow System. See the Attached warranty document of 2015 list requirements of maintaining compliance. See the first paragraph of page 2 of the 2015 warranty to see the written in maintaining compliance. My 2005 Rainbow Play System warranty has no such maintenance compliance as a condition of warranty replacement.

2005 gives other reasons for non-warranty coverage but does not provide staining and preserving treatment as one of the requirements for not honoring a warranty. Therefore Bridget Lalman is not honoring and continues to talk over what my initial Warranty States by getting me to sign a Waiver to Alter the Warranty which came with my Rainbow Play System. I find her business tactics to be Unprofessional and Lacking Integrity of their business practices.

My system is not in Compliance with State Regulations for the safety of my children. I demand them to honor my Warranty Immediately without prejudice.

Guest

I am sorry that you are having issues with your Rainbow Play System. In regards, to the box kits.

Those are our lower end sets and we do not advertise those as Made in America. I am sorry that you were misinformed, but could have been looking at one of our other Rainbow Original Units that were being advertised. The warranty covers a lot of different things, but naturally characteristics such as knot holes, minor cracks, etc.

would not be covered. If you have any other questions, please do not hesitate to contact us at rainbowwarranty@***.com and we will make sure to help you the best that we can!

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